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The impact of underutilising productivity software
Author(s)
Evans, David Wyn
Date Issued
2010
Type
Thesis
Publisher
Cape Peninsula University of Technology
Abstract
The aim of this study is to examine the level of utilisation of productivity software
by staff of the Engineering Faculty of a South African University, and the impact
it has on productivity.
One of the primary effects of staff underutilisation is time wasted by staff who are
doing tasks manually, instead of learning faster methods of doing tasks. It was
thought that the use of computers would free staff up from the tedium of
everyday manual tasks, effectively giving staff a shorter work day, however the
actual impact has been to increase workload, as one can now simply do much
more work. Staff have become so accustomed to using technology in every aspect
of the daily work life, that they are not able to perform even the most basic
function if that particular technology, such as e-mail or the internet, is not
working.
This study investigates the current skills level of staff in their use of productivity
software, as well as what effect their current knowledge has on their ability to do
their job effectively. Also to be investigated is how their level of training relates
to their current level of knowledge, what tasks are staff not capable of doing, what
additional skills do they need to improve their productivity, what type of training
would they like to receive. A questionnaire will be used to gather required
information about both the general skill level, as well as specific functions in
Microsoft Excel and Word, as well as Novell GroupWise.
by staff of the Engineering Faculty of a South African University, and the impact
it has on productivity.
One of the primary effects of staff underutilisation is time wasted by staff who are
doing tasks manually, instead of learning faster methods of doing tasks. It was
thought that the use of computers would free staff up from the tedium of
everyday manual tasks, effectively giving staff a shorter work day, however the
actual impact has been to increase workload, as one can now simply do much
more work. Staff have become so accustomed to using technology in every aspect
of the daily work life, that they are not able to perform even the most basic
function if that particular technology, such as e-mail or the internet, is not
working.
This study investigates the current skills level of staff in their use of productivity
software, as well as what effect their current knowledge has on their ability to do
their job effectively. Also to be investigated is how their level of training relates
to their current level of knowledge, what tasks are staff not capable of doing, what
additional skills do they need to improve their productivity, what type of training
would they like to receive. A questionnaire will be used to gather required
information about both the general skill level, as well as specific functions in
Microsoft Excel and Word, as well as Novell GroupWise.
Additional information
Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2010
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