Employee perceptions on the change of operation better store to systems applications software at a chain store in Cape Town

Abstract

Most organisations see it fit to either change or upgrade their operating systems to enhance employee working conditions, increase productivity, gain market share and increase profits. Even though the purpose of the change is to do good and reduce the workload, it may not always be perceived as such by employees. Change is an uncomfortable exercise and affects each employee differently. This study aims to investigate the employee perceptions on system changes. The study also aims to explore the relationship between system changes, employee morale and productivity. Systems change in organisations is still not as smooth as it should be as sometimes change managers put more emphasis on systems rather than the people side of change. A survey was conducted by means of developing and distributing questionnaires to 100 respondents to gain more insight and to address the research questions. The findings of the study revealed that effective and constant communication, training and early involvement of store-based users in systems change management process is more likely to yield positive employee perception, less employee anxiety and successful systems change execution. The survey conducted revealed the importance of highlighting what is in for the employees and how they will benefit from the change rather than putting more focus on profits.